March 16, 2020

The situation with the coronavirus (COVID-19) is extremely dynamic and we continue to review the facts, science and government advice to make proactive decisions necessary to protect our clients, our colleagues and our communities.

Our offices are open and our teams are currently working as normal.

Our focus is about minimising the spread of the virus and making sure we continue to provide a service to our clients; whilst keeping our clients, our colleagues and our communities safe.

Our business continuity plan is focussed on three key priorities:

1) The health and welfare of all of our colleagues

2) The health and welfare of all of our clients and associates

3) The continued provision of service to our clients 

Our teams are monitoring developments constantly and we have put in place measures to ensure that we are well-prepared to manage any changes and we are able to continue to deliver our service to clients.

Keeping our clients safe

We recognise that many clients might want to minimise their travel and face-to-face appointments and therefore we are facilitating more appointments by telephone and follow up with email (if legally permitted).

We have advised our staff to avoid shaking hands with clients.  

Any of our staff that are feeling un-well will be asked to stay at home. Our current policy is clear and states that staff that have flu-like symptoms should remain at home.

Equally, we are asking clients to call and cancel their appointment if they are feeling un-well and have any flu-like symptoms.

Communal and publically accessed areas are cleaned regularly throughout the day.

Continued provision of service

We wanted to reassure you of our ability to continue to support our clients in all scenarios.

Our teams are able to access our IT systems remotely within a secure data environment, so can work from other offices or from home, if required.   

Being a multi-site law firm, means that that we can temporarily relocate work to other sites across the UK if necessary. Phone calls can also be answered by these other UK offices.

The coronavirus (COVID-19) outbreak is constantly evolving and we would like to reassure you that we are taking sensible precautions to minimise the potential impact of coronavirus (COVID-19) on our clients, colleagues and operations while ensuring it is business as usual.

If you have any questions please reach out to your contact in the first instance, or email enquiries@terry-jones.co.uk  and stay safe.

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